Our families have been customers of Annapolis Yacht Sales for over ten years – through the purchase of two new boats, and the selling of two used ones. We have always been impressed and thankful for the AYS team’s dedication to customers and attention to detail through the entire process. From sales and admin, to riggers, installers, and fabricators, working with AYS has been a pleasure. They bring to the table deep expertise in the boating industry along with a genuine willingness to understand customer needs, adapt to those needs, and just get things done so owners can do what they are itching to: get the sails up!
An example that exhibits AYS’ service-oriented approach relates to something that seems simple but can be frustrating: the USCG Documentation process. The Coast Guard does a lot with a little. So, after submitting our application it wasn’t surprising to wait months to get our Certificate of Documentation. But it was disheartening to finally instead get a deficiency notice due to one missing piece of info AND to learn we’d then have to go back to the end of the line. AYS didn’t handle the original submission for us (we did it ourselves), but not only did they step in to get USCG what they needed, they also were able to work some magic to get the process expedited. A bit over a week later: done, we had our COD in hand.
Thank you AYS! Bravo Zulu.
- The Viglione and Charuhas Families
Lastly and most importantly, Tammy and I want to thank you, Roy and the whole AYS team for doing an absolutely fantastic job with the boat. We can not begin to tell you how much we appreciate you calling me back on that Sunday two weeks ago. Then, you and Roy being willing to drop everything on a Sunday evening to meet us at your dock was amazing.
I had also called Keith that Sunday and he called me back as soon as he got the message. We appreciated not only him returning our call on a Sunday, but also his willingness to come and help.
We were absolutely sick about what happened to the boat. As you well know, these boats are a huge investment and to think that it would be ruined through no fault of your own was incredibly disheartening.
I can’t begin to explain how much it meant to us to have you and Roy meet us at the dock and assure us that you would take care of the situation. When we saw you and Roy immediately jump into action, that was incredible. We actually felt guilty for leaving that night, but we knew we would only get in the way. It was a long ride home that night, but we knew if there was anyone who could make it right, it was you and Roy.
Our relationship with AYS goes back more than 15 years. We have always trusted AYS and more importantly the people of AYS. That trust was not broken and we appreciate that more than we can ever express. Thank you once again for the incredible customer service.
Your loyal and appreciative customers and friends,
Mike and Tammy Everitt
Many thanks for an outstanding weekend meeting new people, making new friends and fabulous presentation by everyone at AYS. Look forward to the next one. Food excellent and loads of fun and great gifts.
Many thanks for an outstanding weekend at the Rendezvous, meeting new people, making new friends and a fabulous presentation by everyone at AYS. Look forward to the next one. Food was excellent and loads of fun and great gifts.
I recently had my new (to me) Meridian 459 moved to your facility, dismantled for shipping, and then reassembled by your team led by Tom Turner. From the first discussion with Tom I had a positive feeling that things were being handled with the highest professionalism. This was a huge job that was done very well.I will always have great things to say about your company. I felt that my very expensive boat was treated exceptionally well. Please let the crew know how satisfied I was with them. ~ Rich Malin
Gordon Bennettt of Annapolis Yacht Sales showed us a Beneteau 40 on, perhaps, the coldest and windiest day of winter in Annapolis. He did so with a smile and a can-do attitude. His knowledge, honesty and positive attitude were refreshing; we decided that he’d be the broker for our boat search.
Throughout the two month-long process, Gordon was the consummate professional. He listened—not a common trait—and recommended vessels based on our desires. Throughout the process he was attentive, responsive, and up-front about possible issues/challenges with the purchase of our boat. He went the extra mile—and for that he has our gratitude. I’d recommend him instantly to any friends looking to purchase a boat.